Auto-Response Setup Guide

Before setting up auto-response, here is an overview of the field values.

Creating Auto Response Records

• Go to the [App Launcher] > Type 'Simply Chat' > Select [Simply Chat] > [Auto Response].

• Click [New] to create individual records.

• Click [Import] to create records in bulk using auto-response data in CSV format.

Auto-Response Field

Field Name	Description	Required
Response Name	Enter a name to distinguish the record.
Type	Set the response type for the record.
Upper Step	Set the previous or parent record for this record.
Button Type	If the Kakao Type is Button, set the type of the button.
Message	Enter the message that will be displayed to the customer.
Priority	Specify the order when multiple records are displayed on one screen. (Vertical direction)
Kakao Type	Set the action for this record.
Active	Select the activation status for this record.
Channel	Select the messenger channel to link with this record.

Type

• Set the response type for this record.

Field Value	Description
Chatbot Response	Select additional buttons and text to be used besides the ones listed below. (Default settings)
LunchTime	If it's lunchtime, here's the message that will appear on the screen.
NotOPTimeAR	Select if this is the header for auto-response during non-business hours.
End Notice	Here is the message that will be displayed on the screen upon automatic closure.
Outside of Office Hours	Here is the message that will be displayed on the screen during non-business hours.
Authorization Request	Here is the message that will be displayed on the screen when the user clicks the authentication request button on the chat screen.
Authorization Completed	Here is the message that will be displayed on the screen when customer authentication is successfully completed.
End Chat	Here is the message that will be displayed on the screen when the user clicks the chat end button on the chat screen.
Restart Chat	Select if this is the button to restart the chat after it has ended and the message that will be displayed on the screen when the button is clicked.
New Chat	Button to start a new chat and the message displayed when the button is clicked.
Prev	Go back to the previous screen.
First	Go back to the beginning.

Button Type

• If the Kakao Type is Button, then set the type of that button.

Field Value	Description
Link	Display the web browser on the screen with the URL address written in the message.
Select	These are the buttons that the customer can choose from.
Connect to Agent	Connects the user with the customer.

Kakao Type

• Sets the action for this record.

Field Value	Description
Button	Buttons will be displayed on the screen so that the customer can proceed with the next action.
Button (Include Header)	This feature is currently not in use.
Link	Display the web browser on the screen with the URL address written in the message.
Text	The text written in the message will be displayed on the screen.

Creating Auto Response Records Considerations

When creating Auto Response records through import, it's important to follow these steps to ensure all data depths are applied and saved

1. Multiple Iterations: Due to the complexity of data import, you may need to execute the process multiple times to fully apply and save all data depths.

2. External Key Field: Use the External Key field to prevent duplicates and ensure unique record storage. This field can also be utilized in the Upper Step field for referencing and organizing your data hierarchy.

By carefully managing the import process with these considerations, you can effectively organize and store Auto Response records without encountering duplication issues.