Auto-Response Setup Guide
Before setting up auto-response, here is an overview of the field values.
Last updated
Was this helpful?
Before setting up auto-response, here is an overview of the field values.
Last updated
Was this helpful?
Creating Auto Response Records
Go to the [App Launcher] > Type 'Simply Chat' > Select [Simply Chat] > [Auto Response].
Click [New] to create individual records.
Click [Import] to create records in bulk using auto-response data in CSV format.
Response Name
Enter a name to distinguish the record.
Type
Set the response type for the record.
Upper Step
Set the previous or parent record for this record.
Button Type
If the Kakao Type is Button, set the type of the button.
Message
Enter the message that will be displayed to the customer.
Priority
Specify the order when multiple records are displayed on one screen. (Vertical direction)
Kakao Type
Set the action for this record.
Active
Select the activation status for this record.
Channel
Select the messenger channel to link with this record.
Set the response type for this record.
Chatbot Response
Select additional buttons and text to be used besides the ones listed below. (Default settings)
LunchTime
If it's lunchtime, here's the message that will appear on the screen.
NotOPTimeAR
Select if this is the header for auto-response during non-business hours.
End Notice
Here is the message that will be displayed on the screen upon automatic closure.
Outside of Office Hours
Here is the message that will be displayed on the screen during non-business hours.
Authorization Request
Here is the message that will be displayed on the screen when the user clicks the authentication request button on the chat screen.
Authorization Completed
Here is the message that will be displayed on the screen when customer authentication is successfully completed.
End Chat
Here is the message that will be displayed on the screen when the user clicks the chat end button on the chat screen.
Restart Chat
Select if this is the button to restart the chat after it has ended and the message that will be displayed on the screen when the button is clicked.
New Chat
Button to start a new chat and the message displayed when the button is clicked.
Prev
Go back to the previous screen.
First
Go back to the beginning.
If the Kakao Type is Button, then set the type of that button.
Link
Display the web browser on the screen with the URL address written in the message.
Select
These are the buttons that the customer can choose from.
Connect to Agent
Connects the user with the customer.
Sets the action for this record.
Button
Buttons will be displayed on the screen so that the customer can proceed with the next action.
Button (Include Header)
This feature is currently not in use.
Link
Display the web browser on the screen with the URL address written in the message.
Text
The text written in the message will be displayed on the screen.
When creating Auto Response records through import, it's important to follow these steps to ensure all data depths are applied and saved
Multiple Iterations: Due to the complexity of data import, you may need to execute the process multiple times to fully apply and save all data depths.
External Key Field: Use the External Key field to prevent duplicates and ensure unique record storage. This field can also be utilized in the Upper Step field for referencing and organizing your data hierarchy.
By carefully managing the import process with these considerations, you can effectively organize and store Auto Response records without encountering duplication issues.
