Add to Chat Screen Component Records page

[앱 시작 관리자(App Launcher)] > 서비스 콘솔 이름 입력 > 선택

Use the omnichannel window at the bottom to set the current status of the omnichannel of the user to chatable.

Access the messenger using the channel search ID and start chatting from the customer's point of view.

Verify that the chat is routed normally over the omnichannel.

Accept the chat and view the generated subtabs.

The chat screen component has not been added to the record page, so the chat cannot be checked.

> [Edit Page] > 'SC_chatScreen_Aura' component located in the right blank > [Save] > [Activation]

[APP DEFAULT] > [Assign as App Default]

Select Service Console > [Next] > [Next] > [Save]

Click Back to confirm the addition of chat screen components to the record page.