Presence Statuses and Presence Configurations
Sets the user's chat availability and the user's capacity in the chat state that the user can choose from.
Presence Statuses
Whether to chat based on the user's status that the user can choose from.
If you have a current state that you have already created, you can skip this course.
> [Setup] > Quick Find > [Presence Statuses] > [New]
Enter each items value > [Save]
Status Options : Online is available for users to chat, and Busy is not available for users to chat.
Service Channles : You have to select the SimplyChat channel to use SimplyChat.
Presence Configurations
Sets the user's capacity while chatting with the customer.
If you have a current state configuration that you have already created, you can skip this procedure.
- > [Setup] > Quick Find > [Presence Configurations] > [New] or [Edit] > [Save]
Ex) If the Unit of Capacity value set in the routing configuration is 1 and the Capacity value set in the current state configuration is 5, the number of chats a user can make at a time is 5.
Presence Statuses Permission Set
- > [Setup] > Quick Find > Select a profile for a Simple Chat user
On Enabled Service Presence Status Access click Edit > [Save]
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