There are incoming consultation requests while online, but they are not being routed.

If another agent is already assigned in the queue, they may have been notified.

If not, please check the capacity in the current status configuration in Omni-channel.

If this capacity is smaller than the unit of the routing configuration, notifications will not come. If you set the capacity in Percent, type it in the 0.3 format to apply it to 30%.

example ) Percentage of Capacity (.52) * Capacity (3) = Units of capacity for each Omni routed chat (1.56)