Omni Channel
Here's a list of answers for Omni-channel settings or frequently asked questions during usage.
How do you restart a completed consultation?What are the criteria for entering Omni-channel?I completed the Omni-channel setup, but the status only shows as offline.I came to enable Service Presence Status Access, but there's nothing here.There are incoming consultation requests while online, but they are not being routed.I've completed the setup with Status-based configuration, but consultation requests are not routing.
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