Automatic shutdown feature

Set to automatically shut down after a certain period of time.

Criteria for automatic shutdown

• Automatic shutdown is determined based on the last chat input time in the consultation session.

• You can set the auto shutdown target using Auto End Only For Agent.

• Automatic shutdown is only applied in the Chatting state. (It does not work when the state is AutoResponse, Chat Request, or Chat End.)

Automatic shutdown time setting

• It operates in units of time.

Automatic shutdown exception setting

• There is a button that can limit automatic shutdown for each session.

Check if automatic shutdown is enabled

• If the Is Auto End field of a Chat Session is true, it is a Chat Session that was terminated by automatic shutdown.

Precautions

• In Salesforce, the time check for Chat Sessions is conducted in 15-minute intervals.

• In other words, a Chat Session that has been open for over an hour at 16 minutes will be automatically terminated at 30 minutes.

• If you do not set up an automatic response, it will not work.

• The automatic shutdown feature will not work if you do not set up a schedule.