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    • Installation and basic setup guide
      • How to install SimplyChat package
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        • KakaoTalk
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    • Salesforce setup guides
      • Setting Up Auto-Response
        • Auto-Response Setup Guide
        • Setting up auto-response in Salesforce
          • Scenario Example
          • Greeting Configuration
          • Closing message
          • Setting up "Start New Consultation" / "Continue Consultation" configurations
          • Messages for outside of business hours and lunchtime periods
          • Setting up auto-response for outside of business hours
          • Authentication
          • Link redirection upon button click
          • Connecting to a consultant when the button is clicked
            • Displaying the queue status
          • Setting up for "First" or "Previous"
          • Setting Up More Than 5 Buttons
        • Using Excel to Set Up Auto-Responses
      • Automatic shutdown feature
        • Automatic Shutdown Target Setting
        • Automatic shutdown time setting
        • Automatic Shutdown Auto-Response Setting
        • Register automatic shutdown time
        • Limitation of automatic shutdown function
        • Check if automatic shutdown is enabled
      • Set up multiple channels
      • Continue consultation without holidays
      • Set the closed chat settings for each session
      • Check the last response time of the agent.
      • Fetch public holidays
    • Troubleshooting
      • SimplyChat Login
        • "Access Denied" appears.
        • Violation of PRIMARY KEY constraint 'PK_Organization'. Cannot insert duplicate key in object ..
        • Clicking the "Click here to Connect" button does not elicit any response.
      • Auto-Response Settings
        • The link isn't appearing on KakaoTalk
        • The buttons at the next depth level are not responding when clicked.
        • It doesn't revert to the initial auto-response even if you type anything
      • Omni Channel
        • How do you restart a completed consultation?
        • What are the criteria for entering Omni-channel?
        • I completed the Omni-channel setup, but the status only shows as offline.
        • I came to enable Service Presence Status Access, but there's nothing here.
        • There are incoming consultation requests while online, but they are not being routed.
        • I've completed the setup with Status-based configuration, but consultation requests are not routing.
  • simplymessage
    • Installation
    • Implementation
    • Troubleshooting
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On this page
  • Setting up the display message
  • Starting a new consultation [mandatory]
  • Continue Consultation [optional]

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  1. simplychat
  2. Salesforce setup guides
  3. Setting Up Auto-Response
  4. Setting up auto-response in Salesforce

Setting up "Start New Consultation" / "Continue Consultation" configurations

Setting up options for starting a new consultation after the current one ends.

PreviousClosing messageNextMessages for outside of business hours and lunchtime periods

Last updated 11 months ago

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Note: Automatic response testing requires either starting a new consultation or continuing an existing one.

Let's set up the screen that appears when a customer requests another chat after the consultation has ended. The image below is an example of the screen displayed on KakaoTalk.

Setting up the display message

Setting up the message to be displayed at the top before creating consultation-related buttons.

  1. Set it up as shown in the image below. The key point is to set the Type to Restart Chat.

Starting a new consultation [mandatory]

When the customer chooses to start a new consultation, a new chat session is initiated, and the auto-response begins anew.

  1. Set it up as shown in the image below.

Continue Consultation [optional]

Continuing a consultation involves reactivating a previously ended session back into a chatting state.

When a customer chooses to continue a consultation, the session status changes to Chatting, and notifications are sent through Omni-channel. (Note: The consultant may change during this process.)

  1. Set it up as shown in the image below. Since buttons display their Name values, you should set them to your desired names.

  1. Setting the message to be displayed to the customer when they click the "Continue Consultation" button.

Example screen displayed on KakaoTalk