Service Channels
Service channels allow you to convert Salesforce objects into jobs. The omnichannel routes these operations to the user.
Creating a Service Channel
> [Setup] >Quick Find > [Service Channels] > [New]
Enter each items value > [Save]
Service Channel Items
Service Channel Name
Name of the service channel.
Enter 'SimplyChat'
Developer Name
The API name of the service channel.
If you enter the Service Channel Name, it is automatically entered and 'SimplyChat'.
Salesforce Object
Set the object to switch to the task.
Select 'Chat Session'.
Custom Console Footer Component
Sets the components that will be displayed on the screen when the user accepts the action.
Minimize the Omni-Channel widget when work is accepted
When the user accepts the action, the omnichannel widget is automatically minimized.
Automatically accept work requests
It is assigned automatically without the need for the user to accept the task manually.
Override agent's audio settings
Select the notification tone that is output when the job is routed to the user.
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