How do you restart a completed consultation?

1. If you click on "Start New Consultation":

   • Clicking the "Start New Consultation" button creates a new Chat Session, and the customer transitions to Auto Response based on the last Chat Session.

   • If the customer presses "Connect to Agent" during Auto Response, they enter Chat Request status and enter Omni-channel.

2. If you click on "Continue Consultation":

   • The Chat Session transitions from Chat End to Chatting status.

   • Additionally, the customer re-enters Omni-channel.