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  • simplychat
    • Release Note
      • Ver 2.12.0.1
      • Ver 2.11.0.3
      • Ver 2.10.0.1
      • Ver 2.9.0.1
      • Ver 2.8.0.3
      • Ver 2.7.0.1
      • Ver 2.6.0.1
      • Ver 2.0.4.1
    • Installation and basic setup guide
      • How to install SimplyChat package
      • Messenger Setting
        • KakaoTalk
          • Invite Manager
          • Switch to Biz Apps and Connect to Business Channels
          • Application Settings - Login
          • Application Settings – Add/Block KakaoTalk Channels
          • Request for Kakao Sync
      • Salesforce Setting
        • Custom Settings
        • Business Hours
        • Permission Set
        • SimplyChat Login
        • Picklist Value Sets
        • Create Messanger and Channel Record
        • Create AutoResponse
          • Create a record with an import
          • File Form in CSV Format
        • Create Content Link Record
        • Quick Text
        • Omni-Channel
          • Routing Configurations
          • Queues
          • Service Channels
          • Presence Statuses and Presence Configurations
          • Flows
        • Create Service Console App
        • Add to Chat Screen Component Records page
    • Salesforce setup guides
      • Setting Up Auto-Response
        • Auto-Response Setup Guide
        • Setting up auto-response in Salesforce
          • Scenario Example
          • Greeting Configuration
          • Closing message
          • Setting up "Start New Consultation" / "Continue Consultation" configurations
          • Messages for outside of business hours and lunchtime periods
          • Setting up auto-response for outside of business hours
          • Authentication
          • Link redirection upon button click
          • Connecting to a consultant when the button is clicked
            • Displaying the queue status
          • Setting up for "First" or "Previous"
          • Setting Up More Than 5 Buttons
        • Using Excel to Set Up Auto-Responses
      • Automatic shutdown feature
        • Automatic Shutdown Target Setting
        • Automatic shutdown time setting
        • Automatic Shutdown Auto-Response Setting
        • Register automatic shutdown time
        • Limitation of automatic shutdown function
        • Check if automatic shutdown is enabled
      • Set up multiple channels
      • Continue consultation without holidays
      • Set the closed chat settings for each session
      • Check the last response time of the agent.
      • Fetch public holidays
    • Troubleshooting
      • SimplyChat Login
        • "Access Denied" appears.
        • Violation of PRIMARY KEY constraint 'PK_Organization'. Cannot insert duplicate key in object ..
        • Clicking the "Click here to Connect" button does not elicit any response.
      • Auto-Response Settings
        • The link isn't appearing on KakaoTalk
        • The buttons at the next depth level are not responding when clicked.
        • It doesn't revert to the initial auto-response even if you type anything
      • Omni Channel
        • How do you restart a completed consultation?
        • What are the criteria for entering Omni-channel?
        • I completed the Omni-channel setup, but the status only shows as offline.
        • I came to enable Service Presence Status Access, but there's nothing here.
        • There are incoming consultation requests while online, but they are not being routed.
        • I've completed the setup with Status-based configuration, but consultation requests are not routing.
  • simplymessage
    • Installation
    • Implementation
    • Troubleshooting
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  • Custom Setting items
  • Considerations when setting up customization

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  1. simplychat
  2. Installation and basic setup guide
  3. Salesforce Setting

Custom Settings

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Last updated 9 months ago

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Custom setting

  • > [Setup] > Quick Find > [Custom Settings] > SC Setup > [Manage]

  • [New] > After entering the settings, click Save to proceed with the custom settings.

name
Default Value

Chat After Time

1

Debug Mode

false

End Chat Management

Daily

End Chat Management Time

Time you want to run

Random Name

true

Max Chat Number

100

Only Owner available to chat

true

Server URL

https://wisetalk.windmillsoft.kr

demo : https://simplychatuat.azurewebsites.net

Custom Setting items

name
descrpition
Essential

Chat After Time

This is the setting for the automatic termination time. The setting is based on time, and can be set from a minimum of 1 hour.

Debug Mode

This item is not currently in use.

End Chat Management

Specifies when to leave a chat history for when the chat session status value is End of Chat.

Possible values are as follows. - Immediately - Daily (Recommend) - Weekly - Monthly - Quarterly - Yearly

End Chat Management Time

Specifies when a chat history is generated. ※ Required if it is not Immediatelly.

For example, the value of the above image creates a chat that ends at 8 am the next day.

Random Name

Whether to specify a random name. It's a must-check for now.

Max Chat Number

Sets the number of chats that can be shown at one time.

Only Owner available to chat

When selected, only Chat Session and Chat Customer recorders are allowed to chat.

Server URL

Enter the address of the Windmill Soft server where the Og and Messenger information is stored.

Considerations when setting up customization

  • You must set up the required settings so that you can use Simple Chat without errors.

  • We recommend that you proceed with the default setting.