Automatic Shutdown Target Setting

You can determine whether to shutdown the chat based on whether the last message was from the agent or the customer.

You can determine whether to shutdown the chat based on whether the last message was from the agent or the customer.

Added Field

The following fields will be added to Custom Setting.

Label	API Name	Type
Auto End Only For Agent	WINP_AutoEndOnlyForAgent	Checkbox

The shutdown target varies based on the conditions below. By default, it is unchecked.

Condition	Shutdown Target
"Auto End Only For Agent" is checked.	A chat where the agent sent the last message.
"Auto End Only For Agent" is unchecked.	A chat where either the agent or the customer sent the last message.

How to Execute

1. Setup > Custom Setting > Click "Manage" next to SC_Setup

1. Click "Edit"

1. Check "Auto End Only For Agent"