Displaying the queue status

When a customer clicks the "Connect to a consultant" button in the auto-response, an informational message is sent indicating the total number of customers currently ahead in the queue (Chat Request).

Turning on the queue display feature

  1. Before setting up auto-response, click on the gear icon in the top right corner and then click on 'Setup'.

  2. Enter 'Custom Setting' in the Quick Find box and click on it.

  1. Click on the 'Manage' button next to SC_Setup.

  1. Change 'Enabled waiting list display' to True and then click the Save button.

Setting up the queue message

The setup for the consultant connection message is the same as before.

In the message, display the number of people with {{n}}.

If there are multiple consultant connection messages, please prioritize them using Priority to specify the order.

When there are people waiting
When there are no people waiting

If there are no people waiting when a customer clicks "Connect to a consultant," the auto-response displaying the queue status will not be shown. Therefore, it's essential to include a default consultant connection message.

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