Create AutoResponse

Create an AutoResponse record to set up an automatic response that is exposed to customers.

Create Auto Response

• [App Launcher] > Enter 'Simply Chat' > [Simply Chat] > [Auto Response]

• You can create records one by one by clicking New.

• You can click Import to create auto-response data in csv format as a record at once.

  • When importing, you must proceed several times to generate all data as records.

Auto Response fields

Field	Description	Essential
Response Name	Enter a name for separating the records.
Type	Sets the response type for that record.
Upper Step	Sets the previous or higher record for that record.
Button Type	If the Kakao Type is Button, set the type of button.
Message	Enter a message that is exposed to the customer.
Priority	Specifies the order in which multiple records are exposed to one screen. (vertical direction)
Kakao Type	Sets the behavior of that record.
Active	Select whether to activate that record.
Channel	Select the messenger channel to associate with that record.

Type

• Sets the response type for that record.

Field Value	Description
Chatbot Response	Select buttons and phrases to be used in addition to the following.
LunchTime	This is the phrase that will be displayed on the screen if it's lunchtime.
Weekends	This is the phrase that will be displayed on the screen if it's the weekend.
NotOPTimeAR	Select if this is the header of the Out-of-Work Time Automatic Response.
Outside of Office Hours	This is the phrase that will be displayed on the screen if it is outside of business hours.
Authorization Request	The phrase that will be displayed on the screen when the user clicks the authentication request button on the chat screen.
Authorization Completed	This statement will be displayed on the screen if the customer's authentication has been successfully completed.
End Chat	This is a phrase that will be displayed on the screen when the user clicks the End Chat button on the chat screen.
Restart Chat	Select a button that allows you to restart the chat after the chat is over and a phrase that will appear on the screen when you click that button.
New Chat	The button to start a new chat, and the phrase that will be printed when you click that button.
Prev	It's the type that makes you go back.
First	It's the type that makes you going back to first auto response.

Button Type

• If the Kakao Type is Button, set the type of button.

Field Value	Description
Link	Prints the web browser with the URL address written in the message to the screen.
Select	A button that the customer can select.
Connect to Agent	Connect users with customers.

Kakao Type

• Sets the behavior of that record.

Field Value	Description
Button	A button will be displayed on the screen to allow the customer to proceed with the next action.
Button (Include Header)	Feature not currently in use.
Link	Prints the web browser with the URL address written in the message to the screen.
Text	The message will be printed on the screen.

Considerations for Creating Auto Response Records

• When you create an AutoResponse record with an import

  • You have to proceed several times to apply and save all the deps of the data.

  • You must enter the External Key field to save it without duplicate.

  • The External Key field is available in the Upper Step field.